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Helpdesk Manager

For full job description and to apply: http://dkkdstaffing.com/job/it-manager-it-helpdesk-applications-support-manager-agoura-ca-not-open-to-3rd-party-agencies/ DKKD Staffing's recruiting team has been together for almost 20 years. DKKD specializes in building IT teams from CIO/CTO/CISO to Helpdesk (Infrastructure & Applications) as well as staffing Human Resources, Internal Recruiters, F&A and Admins. All job openings are available on www.DKKDstaffing.com and DKKD pays for placed referrals. Who do You know looking for work? TITLE: IT Helpdesk, Applications Support Manager LOCATION: Agoura Hills, CA DURATION: Direct Hire or Contract to Hire SALARY: TBD (depends on if we place this as a Helpdesk position or Manager role) INDUSTRY: Healthcare IT Helpdesk and Applications Support Manager POSITION SUMMARY: Our client is promoting within, so we are either going to just bring in somebody at the helpdesk level or somebody at the manager level willing to do the helpdesk functions as well. IT Helpdesk: The primary function of the IT Help Desk, Applications Support Manager is to contribute to IT solutions and deliver frontline tech support to approximately 600 end- users including remote users. Manager Role: In addition to the helpdesk functions, this role includes the management of budgets, ordering of equipment, managing and maintaining equipment and license inventory etc. Responsibilities: A vital part of the position s responsibility is making sure servers, desktops, network, phone systems, security and WAN are always available with minimal downtime. The position will assist in troubleshooting end-user issues and respond accordingly with the highest level of support. A majority of the end-users are on site; however many often travel extensively and work remotely. As an Applications Manager, you would be for the management of the Suite of Applications. This role may also have accountability for other related, non-Clinical applications. A key role for the IT Help Desk and Applications Support Manager will be to support the various areas of business within the system, holding the role of champion to support the full, correct usage of the system to include working with users to gather requirements. To see all our open positions: www.DKKDStaffing.com

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