Helpdesk L2

Company: NVA Job Title: Tier II HD/Support Engineer Pay Rate: $18-22/hour (Max bill rate $40) Start Date: Open Terms/Length: TBD Coordinator: Jessica Westling Must Haves: Helpdesk and desktop support experience supporting users at all levels Terminal server 2008R2 Email Exchange Printer configuration Will be imaging PCs, also need to set up configure routers Network/routers (basic troubleshooting) o On sight Network troubleshooting Basic connectivity of laptops, PCs, etc. Windows/HP Shop Windows Server 2008 R2 Active Directory Exchange Hardware/printer support Citrix Support Pluses: Cisco Soft Skills: Professional presentation ? the executives work in this office Great communication skills with users of all ages/skill levels/etc. (main user base is vets who may not have any technical knowledge) Ability to multi task well Able to work in hostile environments o Going into hospitals where the end users could be in a panic/angry Other notes: Parking: provided Dress code: business casual ? must wear button up shirt (no tie) and slacks/dress pants. Fridays can be jeans but no holes, rips, etc. Typical banking/financial industry dress code. Process: Phone screen In person with 3 managers Start Job Requirements - Experience writing procedure manuals, user instructions, business correspondence, and general report writing - 3+ years of desktop support or other related experience - Microsoft Terminal Server experience - Microsoft Exchange Server experience - Active Directory experience preferred - Strong familiarity with Microsoft Windows Server 2008 - MS Windows 7 in an Active Directory environment experience required

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