Staff Relations Specialist
OverviewEligible for a remote work schedule split between home & office.
Position Overview:
You may know us for our huge menu of delicious foodand for being recognized by Fortune Magazine as one of the 100 Best Companies to Work For ten years in a row! Reporting to the Director, Staff Relations you will work amongst a dynamic team at The Cheesecake Factory corporate support enter in Calabasas Hills, CA.
As the Staff Relations Specialist you will play an integral part in assisting with staff and manager concerns for a $3.
3 billion public company with over 300 full-service restaurants and more than 47,500 staff members.
This includes, initial intake of staff complaints, conducting investigations, reviewing, writing, and assisting management with delivering disciplinary notices and recommendations on employment decisions, including terminations.
You'll thrive in this position if you are:
An effective communicator:
whether it's verbal or written, you will present information in a clear, professional manner.
You understand your audience and can easily shift your presentation style, so it is understandable to all.
Service oriented:
you're a people person who effortlessly provides exceptional support whether it be over the phone or in person.
Principled:
you have the ability to use a high level of tact, diplomacy, discretion and empathy/understanding in a business environment with a diverse employment base.
A team player:
you are a capable self-manager and thrive when you're a part of a team; you enjoy the collaboration and brainstorming, especially on new projects.
ResponsibilitiesHere's more of what you'll get to do:
Conduct investigations and support general inquiries involving a broad range of business management subject matters and/or Human Resources situations (e.
g.
claims of harassment, policy violations, etc.
).
Provides support, advice and counsel to key stake holders, Operations Leadership, and employees regarding personnel practices, policy, and employment laws and provides recommended courses of action.
Administer a broad range of tasks including resolving staff member complaints, providing guidance to supervisors and employees on the interpretation of policies, procedures.
Upholds business practices and applies knowledge to ensure compliance with all federal, state, local and company guidelines, laws, and employment regulations.
Models the company's core mission, vision and values while practicing and promoting integrity and ethical behavior.
Create Key Reporting utilizing the case management system, Ethics Point for analysis.
Analyze and dissect Data/Case Analysis to support investigative findings.
Ensure adherence to company and legal processes for policies and procedures.
QualificationsWhat we require:
3
years of Employee Relations/Investigations experience Demonstrated knowledge of employment law Knowledgeable of Human Resources best practices Proficient in Microsoft Word, Excel, and Outlook Ability to use a high level of tact, diplomacy, discretion and empathy/understanding in a business environment with a diverse employee base What we prefer:
Bachelor's Degree PHR/SPHR Bilingual in Spanish About the Company Recognized as one of the FORTUNE 100 Best Companies to Work For every year since 2014, The Cheesecake Factory Incorporated is a global $3.
3 billion public company with 47,500 staff members across more than 300 full-service, casual dining restaurants - including The Cheesecake Factory, North Italia, Grand Lux Cafe, Social Monk and Fox Restaurant concepts.
Internationally, thirty The Cheesecake Factory restaurants operate under licensing agreements.
Our bakery division operates two facilities that create delicious cheesecakes and other baked products for our restaurants, international licensees, and third-party bakery customers.
We offer a people-centered culture and are committed to creating an inclusive workplace for all.
We welcome applicants from a wide variety of identities, ideas, perspectives, and experiences and encourage people from underrepresented backgrounds to apply.
#SoCheesecake #LifeAtCheesecake The Cheesecake Factory Incorporated is an Equal Opportunity Employer.
The Cheesecake Factory offers reasonable accommodations to job applicants with disabilities.
Recommended Skills Business Ethics Business Management Case Management Systems Claim Processing Communication Diplomacy Estimated Salary: $20 to $28 per hour based on qualifications.
Position Overview:
You may know us for our huge menu of delicious foodand for being recognized by Fortune Magazine as one of the 100 Best Companies to Work For ten years in a row! Reporting to the Director, Staff Relations you will work amongst a dynamic team at The Cheesecake Factory corporate support enter in Calabasas Hills, CA.
As the Staff Relations Specialist you will play an integral part in assisting with staff and manager concerns for a $3.
3 billion public company with over 300 full-service restaurants and more than 47,500 staff members.
This includes, initial intake of staff complaints, conducting investigations, reviewing, writing, and assisting management with delivering disciplinary notices and recommendations on employment decisions, including terminations.
You'll thrive in this position if you are:
An effective communicator:
whether it's verbal or written, you will present information in a clear, professional manner.
You understand your audience and can easily shift your presentation style, so it is understandable to all.
Service oriented:
you're a people person who effortlessly provides exceptional support whether it be over the phone or in person.
Principled:
you have the ability to use a high level of tact, diplomacy, discretion and empathy/understanding in a business environment with a diverse employment base.
A team player:
you are a capable self-manager and thrive when you're a part of a team; you enjoy the collaboration and brainstorming, especially on new projects.
ResponsibilitiesHere's more of what you'll get to do:
Conduct investigations and support general inquiries involving a broad range of business management subject matters and/or Human Resources situations (e.
g.
claims of harassment, policy violations, etc.
).
Provides support, advice and counsel to key stake holders, Operations Leadership, and employees regarding personnel practices, policy, and employment laws and provides recommended courses of action.
Administer a broad range of tasks including resolving staff member complaints, providing guidance to supervisors and employees on the interpretation of policies, procedures.
Upholds business practices and applies knowledge to ensure compliance with all federal, state, local and company guidelines, laws, and employment regulations.
Models the company's core mission, vision and values while practicing and promoting integrity and ethical behavior.
Create Key Reporting utilizing the case management system, Ethics Point for analysis.
Analyze and dissect Data/Case Analysis to support investigative findings.
Ensure adherence to company and legal processes for policies and procedures.
QualificationsWhat we require:
3
years of Employee Relations/Investigations experience Demonstrated knowledge of employment law Knowledgeable of Human Resources best practices Proficient in Microsoft Word, Excel, and Outlook Ability to use a high level of tact, diplomacy, discretion and empathy/understanding in a business environment with a diverse employee base What we prefer:
Bachelor's Degree PHR/SPHR Bilingual in Spanish About the Company Recognized as one of the FORTUNE 100 Best Companies to Work For every year since 2014, The Cheesecake Factory Incorporated is a global $3.
3 billion public company with 47,500 staff members across more than 300 full-service, casual dining restaurants - including The Cheesecake Factory, North Italia, Grand Lux Cafe, Social Monk and Fox Restaurant concepts.
Internationally, thirty The Cheesecake Factory restaurants operate under licensing agreements.
Our bakery division operates two facilities that create delicious cheesecakes and other baked products for our restaurants, international licensees, and third-party bakery customers.
We offer a people-centered culture and are committed to creating an inclusive workplace for all.
We welcome applicants from a wide variety of identities, ideas, perspectives, and experiences and encourage people from underrepresented backgrounds to apply.
#SoCheesecake #LifeAtCheesecake The Cheesecake Factory Incorporated is an Equal Opportunity Employer.
The Cheesecake Factory offers reasonable accommodations to job applicants with disabilities.
Recommended Skills Business Ethics Business Management Case Management Systems Claim Processing Communication Diplomacy Estimated Salary: $20 to $28 per hour based on qualifications.
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